Job Description

Date Posted: 2010-07-20 Ref. JB1543027

Phone Banking Agent

-Answer phones professionally within acceptable time limit
-Respond to customer inquiries
-Research required information using available resources
-Handle and resolve customer complaints
-Provide customers with product and service information
-Process requests and complaints
-Identify and escalate priority issues
-Route calls to appropriate resource when necessary
-Complete call logs
-Complete call reports

Skills

-Good English skills.
-Good interpersonal skills.
-Good communication skills.
-Good analytical skills.
-The candidate organized, flexible, hardworking, pro-active, and able to take initiative.
-Good knowledge of computer application.
-Have the ability to handle new and varied tasks.
-Self-motivated and have a strong attention for detail, remain calm under pressure.
-High levels of motivation.
-The ability to work well in teams.